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Welcome to FeliMaids™ Professional Ethics and Compliance Platform

You are using a third-party independent system and all submissions will be processed securely and fairly. Please rest assured that FeliMaids™ will not disclose your personally identifiable information.

We're committed to listening carefully to every customer's feedback and complaints. Whether you have concerns about service quality or a concern about our cleaners' performance, your feedback will be treated fairly and transparently. Rest assured that there will be no repercussions for raising any concerns.

Customer Protection

The voice of our customers is a vital driver of our continuous improvement. Your feedback not only helps FeliMaids™ improve our service levels, but also helps us better deliver on our promise of professionalism, reliability, and attentiveness.

FeliMaids™ is committed to handling all customer matters with the highest standards of responsibility and service. Thank you for taking the time to help us improve.

Your complaint or feedback will be received, investigated and handled by FeliMaids™ Customer Service and Compliance Department.

Your trust is the greatest driving force for our progress.

FeliMaids™

Customer Protection Department

Additional Content

Service Rating Sheet

Customer Protection

A general overview of the legal and ethical standards that every employee should abide by in their daily work.

Management direct email

You can also choose to send your feedback to a dedicated email address, visible only to management. This ensures that important issues receive direct attention while protecting your privacy.

We strictly abide by the "restricted areas" and "prohibited objects" regulations in the "Employee Handbook" to ensure that customer privacy and property safety are respected.

Customers can rate and provide feedback on every service. We incorporate feedback into employee evaluation and reward mechanisms to continuously optimize service quality.

Cleaners follow the FeliMaids Cleaning Process and Checklist to ensure that the service is predictable, repeatable and traceable.

We promise that every customer complaint will be handled and responded to seriously and will never fall on deaf ears.

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Felimaids Ontario Inc.
Customer Service Local Phone: (647) 495-5007
WeChat Customer Service: Felimaids
Xiaohongshu account: Felimaids
felimaids@gmail.com

Services are provided by independently owned companies. Please contact your local Feli Maids™ customer service for more details. 2024 Feli Maids™ All rights reserved.

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